SHIPPING POLICY

1. General Information

At Tropical Vibes Co., we strive to process and ship all orders quickly and securely to ensure the best experience for our customers.

This policy outlines the terms and conditions regarding order processing, shipping, and delivery for purchases made through our online store.

2. Order Processing Time

All orders are processed within an estimated timeframe of:

3 to 7 business days

after payment has been confirmed.

Orders are not processed or shipped during:

public holidays

operational closures

During high order volumes, processing times may be slightly delayed. In case of significant delays, the customer will be notified via the email provided at checkout.

3. Shipping Methods

Orders are shipped using the following carriers:

USPS

The available shipping method for each order will be displayed during checkout.

4. Estimated Delivery Time

Delivery times may vary depending on the destination and shipping method selected.

General estimates:

Puerto Rico:
1 to 3 business days

United States:
3 to 7 business days

Other destinations (if applicable):
7 to 10 business days

These are estimated times and may vary due to factors beyond our control, such as weather, carrier delays, or logistical issues.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

package weight

shipping destination

selected shipping method

Tropical Vibes Co. may occasionally offer free shipping promotions, which will be specified in the store or during promotional campaigns.

6. Order Tracking

Once your order has been shipped, the customer will receive an email with tracking information to monitor the status of their shipment.

Tracking availability depends on the carrier used.

7. Incorrect Shipping Address

It is the customer's responsibility to ensure that the shipping address provided is correct and complete.

Tropical Vibes Co. is not responsible for:

delays

failed deliveries

packages sent to incorrect addresses

if the information provided by the customer is incorrect.

Returned packages may require the customer to cover additional shipping costs.

8. Lost or Stolen Packages

Tropical Vibes Co. is not responsible for packages marked as delivered by the carrier but later reported as lost or stolen.

In such cases, we recommend that customers:

check with neighbors or family members

contact the shipping carrier

file a claim directly with the carrier

However, we will do our best to assist in locating the package.

9. Shipping Delays

While we make every effort to meet estimated delivery times, Tropical Vibes Co. cannot guarantee exact delivery dates due to external factors beyond our control, including:

weather conditions

logistical disruptions

carrier delays

high-demand seasons

10. International Shipping (if applicable)

Orders shipped outside of Puerto Rico or the United States may be subject to:

import taxes

customs duties

fees

These charges are the responsibility of the customer and are not included in the shipping cost.

11. Contact

If you have any questions regarding your order or our shipping policy, you can contact us at:

Email: tropicalvibesco.01@gmail.com

Last Updated: March, 2026